Frequently Asked Questions (FAQs)

Q1. Can the mattress be customised?

Yes. Selected editions allow customisation in:

• Mattress width and length

• Comfort feel

  How do I take bed measurements (L × W × H)?

  To ensure a tailored fit, please measure your bed in inches as follows:

  • L (Length): Measure the length of the bed from headboard end to foot end.

  • W (Width): Measure the width of the bed from one side to the other.

  • H (Height): Mention the Mattress height required w.r.t. your bed.

Q2. What sizes are available?

Srimanti mattresses are offered in two grand signature silhouettes, with heights defined by edition:

Grandeur & Heritage Editions

• Srimanti – Imperial Square Silhouette: 79" × 79" × 12"

• Srimanti – Grand Long Silhouette: 72" × 84" × 12"

Odysseya & Atelier Editions

• Srimanti – Imperial Square Silhouette: 79" × 79" × 14"

• Srimanti – Grand Long Silhouette: 72" × 84" × 14"

Q3. Are Srimanti mattresses firm or soft?

Srimanti mattresses are designed for balanced luxury comfort—supportive at the core with refined surface comfort. Select editions can be fine-tuned to medium-plush or medium-firm preferences.

Q4. Why are Srimanti mattresses priced at a premium?

Each Srimanti mattress represents:

• Rare, responsibly sourced materials

• Skilled handcrafting

• Limited production

• Long-term durability (10–25+ years depending on edition)

It is not a purchase—it is a legacy investment.

Q5. Are prices fixed?

Yes. All editions follow a transparent, brand-controlled pricing structure to maintain exclusivity and fairness across regions.

Q6. How do I place an order?

Orders are accepted online. Also can be placed through our authorised Distributors or official channels available across all major cities.

Q7. What is the delivery timeline?

• Ready editions: typically 2–4 weeks

• Custom / bespoke editions: 6–10 weeks

Timelines may vary based on location and customisation.

Q8. Do you deliver across India?

Yes. International delivery may be arranged on request.

Q9. Is there a warranty?

Yes. Srimanti mattresses carry an edition-specific warranty covering manufacturing defects, subject to care guidelines.

Q10. How long will a Srimanti mattress last?

With proper care, Srimanti mattresses are designed to last 15–25 years, depending on the edition and usage.

Q11. How should I care for my mattress?

• Use a breathable mattress protector

• Avoid folding or bending

• Keep away from moisture

Detailed care instructions are provided with every purchase.

Q12. Is Srimanti suitable as a wedding or legacy gift?

Yes. Srimanti is regarded as a rare gift of prosperity—a life wish cherished by families for weddings, anniversaries, and milestone moments.

Q13. Can the mattress be gift-wrapped or ceremonially presented?

Select editions offer ceremonial packaging and gifting documentation. Please inform your advisor at the time of order.

Returns & Exchanges

Q14. Do you offer returns or exchanges?

Due to the bespoke and hygiene-sensitive nature of luxury mattresses, returns are not applicable. Any concerns are handled through our service and warranty process.

Support

Q15. How can I contact Srimanti?

You may reach us through our official website, authorised advisors, or customer support channels provided at the time of purchase.

• Our Honest Policy

  We do not resell returned mattresses.

  
  We do not run artificial discount campaigns.

  
  We do not compromise hygiene for volume.

• Every mattress we deliver is hygienically sealed, brand new, and untouched — always.